Ticketmaster notifies Canadian customers of May data breach

Ticketmaster has yet notified its users who whitethorn person been impacted by a information breach — one period aft Global News first reported that nan individual accusation of Canadian customers was apt stolen.

In an email to its customers connected Monday, Ticketmaster said that their individual accusation whitethorn person been obtained by an unauthorized 3rd statement from a unreality database that was hosted by a separate third-party information services provider.

The information incident took spot betwixt April 2 and May 18, Ticketmaster said.

“On May 23, 2024, we wished that immoderate of your individual accusation whitethorn person been affected by nan incident,” nan email said.

Based connected its investigation, Ticketmaster said that nan individual accusation of immoderate customers who bought tickets to events successful North America was compromised.

This whitethorn see users’ names, email, telephone number and in installments aliases debit paper details, but personification accounts were not affected.

“We are afloat committed to protecting your information, and profoundly regret that this incident occurred,” nan email said.

This is nan first nationalist acknowledgement by Ticketmaster of nan monolithic hack impacting much than half a cardinal group successful different countries.

Infamous hacking group ShinyHunters claimed successful May that it stole 1.3 terabytes of information containing nan individual accusation of 560 cardinal Ticketmaster customers.

According to an alleged sample of nan data, which a whistleblower shared pinch Global News, location were astatine slightest 527 Canadian location addresses included successful nan leak.

A preliminary study of nan location information successful 12 files containing spreadsheets suggested that nan immense mostly of nan information breached was from customers successful nan United States. Canadians were nan second-largest demographic group, followed by Mexicans. A mini magnitude of information originated from Europe, Asia, Australia, and Central and South America.

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Ticketmaster said it has been investigating nan information incident pinch nan assistance of extracurricular experts.

“We person besides contacted and are cooperating pinch U.S. national rule enforcement authorities, and this announcement has not been delayed owed to rule enforcement investigation,” it said successful its email.

Since nan breach, Ticketmaster said it has rotated passwords for each accounts associated pinch nan affected unreality database, reviewed entree permissions and accrued alerting mechanisms.

The arena tract is besides offering applicable customers a free 12-month in installments aliases personality monitoring work done TransUnion of Canada, Inc.

— With files from Global News’ Kathryn Mannie