Canada’s privacy commissioner launches investigation into Ticketmaster

Canada’s privacy commissioner has launched an investigation into Ticketmaster aft a monolithic data breach leaked nan individual accusation of much than a half cardinal customers worldwide, including nan backstage information of Canadians, as first reported by Global News.

“Ticketmaster holds nan individual accusation of millions of Canadians. The investigation will let america to understand why this cyber incident happened and what must beryllium done to reside this business and forestall it from happening again,” privateness commissioner Philippe Dufresne said.

The probe into Ticketmaster Canada and its genitor company, U.S.-based Live Nation Entertainment Inc., stems from a title to nan Office of nan Privacy Commissioner of Canada.

It besides comes astir 2 months aft Global News reported Canadians were apt affected by nan breach.

Hackers stole nan individual accusation of 560 cardinal Ticketmaster customers, including their names, addresses, telephone numbers and in installments paper details, and tried to waste nan information connected nan acheronian web past May.

But it wasn’t until a period and a half later that nan summons elephantine informed nan public.

“We are afloat committed to protecting your information, and profoundly regret that this incident occurred,” publication an email sent to Ticketmaster customers July 8.

“Ticketmaster precocious discovered that an unauthorized 3rd statement obtained accusation from a unreality database hosted by a third-party information services provider. Based connected our investigation to date, we wished that nan unauthorized activity occurred betwixt April 2, 2024, and May 18, 2024.”

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Ticketmaster said it has been investigating nan “security incident” pinch nan assistance of extracurricular experts and co-operating pinch U.S. national rule enforcement.

It’s besides offering affected customers a free 12-month in installments aliases personality monitoring work done TransUnion of Canada, Inc.

According to an alleged sample of nan information, which a whistleblower shared pinch Global News, location were astatine slightest 527 Canadian location addresses included successful nan leak.

The privateness commissioner’s investigation will analyse whether Ticketmaster followed Canadian privateness law, and if it “complied pinch breach notification requirements,” nan agency said.

“Data breaches person surged complete nan past decade, and we person seen a important summation successful nan standard and complexity of these incidents,” Dufresne added.

— pinch files from Global News’ Kathryn Mannie and Saba Aziz