American Airlines issues ground stop for all flights due to 'communications issue'

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  • Customers travelling pinch nan bearer said they had been near stranded successful planes

By David Averre and Reuters

Published: 02:25 EDT, 19 July 2024 | Updated: 02:46 EDT, 19 July 2024

Major U.S. bearer American Airlines issued a crushed extremity for each its flights early connected Friday owed to a connection issue, according to nan U.S. Federal Aviation Administration's position page.

American Airlines did not instantly respond to Reuters' petition for a remark connected nan crushed stop.

But customers travelling pinch nan bearer said connected societal media their pilots had told them that each systems were down and that each craft must stay grounded until they are brought backmost online.

Many complained they had been near stranded successful planes sitting connected nan tarmac earlier take-off aliases aft landing astatine their destination. 

It comes hours aft nan operations of several low-cost carriers, including Frontier, were affected connected Wednesday and into Thursday owed to a Microsoft cloud outage. 

American Airlines planes guidelines astatine a LaGuardia Airport terminal

Microsoft said connected Thursday it was investigating issues pinch its unreality services successful nan Central U.S. region, which had caused nan grounding and cancellation of respective flights.

Carriers Frontier, Allegiant and SunCountry reported outages that affected operations.

While Frontier said a 'major Microsoft method outage' had deed its operations temporarily, SunCountry said a third-party vendor affected its booking and check-in facilities, without naming nan company.

'The Allegiant website is presently unavailable owed to nan Microsoft Azure issue,' Nevada-based Allegiant said successful a connection to CNN. Allegiant did not instantly respond to Reuters petition for a comment.

Frontier cancelled 147 flights connected Thursday and delayed 212 others, according to information locator FlightAware. 45% of Allegiant aircrafts were delayed, while Sun Country delayed 23% flights, nan information showed. 

The companies did not springiness specifications connected nan number of flights impacted.

Microsoft said its outage started astatine astir 6 p.m. ET connected Thursday, pinch a subset of its customers experiencing issues pinch aggregate Azure services successful nan Central US region.

Azure is simply a unreality computing level that provides services for building, deploying, and managing applications and services.

Separately, Microsoft said it was investigating an rumor impacting various Microsoft 365 apps and services.

Microsoft did not instantly respond to a Reuters petition seeking further specifications connected nan outage

Other operators that were affected included Allegiant and SunCountry. 

Microsoft said that its Azure unreality package had suffered a impermanent nonaccomplishment which triggered a breakdown successful 'service guidance operations and connectivity aliases readiness of services' crossed nan cardinal US region. 

However, nan outage did not effect American Airlines, it said earlier successful a connection to Reuters, suggesting that bearer had suffered a abstracted issue. 

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