Alberta man says Ram truck’s paint job ‘not tough enough’

An Alberta man is questioning a celebrated motto for Ram trucks aft he said his truck’s overgarment occupation is not “tough enough.”

Wade Adams, of Okotoks, said he started noticing overgarment problems pinch his 2018 Ram 1500 aft a outpouring snowfall.

“About nan mediate of April we had a large snowstorm, big, bedewed snow. I was sweeping that snowfall disconnected my roof, and I noticed a portion of overgarment — it was a sizable piece,” he said.

What started arsenic conscionable a fewer pieces, he said, quickly grew into almost nan full roof.

“So, nan overgarment really peels to nan side,” he said. “Lifts correct disconnected and it peels correct up to nan metal. There is nary overgarment near connected it. There is nary primer.”

Adams took his conveyance backmost to South Trail Chrysler, wherever he had bought nan motortruck caller conscionable a fewer years back. He said he was told his corrosion warranty had expired and location was thing that could beryllium done. The dealership did escalate his claim, but it was denied.

It was besides denied by shaper Stellantis.

“It’s benignant of a shame that that’s what we’ve gotten to,” Adams told Global News. “You tin walk $60K connected a conveyance and you get a conveyance that’s not worthy what it utilized to be.

Dealer and automaker response

Global News reached retired to Stellantis, which is 1 of nan largest automakers successful nan world by volume.

It said it continues to analyse Adams’ case, “But this information is inconsistent pinch nan durability demonstrated by our overgarment process.”

It besides pointed retired nan Ram 1500 is its best-selling conveyance and that nan previous-generation exemplary was a “two-time truck-of-the-year winner,” and that nan Ram 1500 has “since won aggregate value awards, astir precocious past month.”

South Trail Chrysler agreed to return different look astatine Adams’ truck. It told Global News it is conscionable nan reseller, but it still wants to “take attraction of a loyal customer for illustration Wade Adams” and that it will proceed to effort to escalate his case.

Adams said he has posted photos of his overgarment occupation to various Ram motortruck sites, and everyone is shocked astatine nan images. He has been asked if he accidentally parked it location wherever thing mightiness person leaked connected it.

“Acid aliases something,” he said he had been asked. He denied it.

He was besides successful a collision pinch a cervid a mates of years ago, but he told Global News it only affected his bumper and not nan tile successful immoderate way.

The Okotoks businessman said nan problem has besides gotten bigger, pinch overgarment ace lines spreading to different parts of nan vehicle.

He said he has tried to get quotes to hole nan problem independent of nan dealership aliases shaper but has been told it could costs up to $7,500 and nan caller overgarment occupation would not travel pinch a warranty.